Return & Exchange Policy
Firefly Conservation & Research is an organization dedicated to firefly conservation, habitat protection, and education. Because we operate with limited staff and resources, returns on general merchandise (such as t-shirts and apparel) are generally discouraged. However, we understand that sometimes a return or exchange is necessary, and we will do our best to assist you. Certified Firefly Habitat signs are treated differently — if your sign arrives damaged, we will replace it at no cost. Our goal is to support you while also allowing us to continue focusing on conservation work.
General Returns & Exchanges (T-Shirts and Other Merchandise)
If you need to return or exchange apparel or other merchandise, please contact us within 30 days of receiving your order:
Email: firefly@firefly.org
Items must be returned in new, unused condition. Items that have been used, worn, or damaged after delivery may not be eligible for return.
Return Address (Merchandise Only):
ATX Fulfillment
Attn: Firefly Conservation & Research Returns
9801 Metric Blvd, Suite 200
Austin, TX 78758
United States
Please include your name and order number inside the package.
Refunds: Refunds for eligible returns will be issued to the original payment method. Shipping costs are non-refundable.
Exchanges: We will ship replacement items once returned merchandise has been received and inspected.
Certified Firefly Habitat Signs
Certified Firefly Habitat signs are produced and shipped separately.
If your sign arrives damaged:
Please email us at firefly@firefly.org with your order number and a photo of the damage. We will send a replacement sign at no cost.
You do not need to return the damaged sign.
Please do not send any signs back to us.
If you need a replacement for another reason, contact us and we will review the request case-by-case, as quantities are limited and each sign supports conservation funding.
Thank You for Supporting Firefly Conservation
Every purchase supports research, habitat preservation, and education efforts aimed at protecting fireflies. We appreciate your understanding and your support.